IFS is positioned in the Leaders Category in the 2023-2024 IDC MarketScape for worldwide field service management applications.

We are proud to retain our position in the Leaders Category of the IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment.

Within the report IDC highlight IFS’ strengths in AI powered Planning and Scheduling Optimization and our multi-focused field service offering that can meet the needs of resource, customer, outcome, project, and asset-centric environments.

"The field service operation has become a critical aspect of the value being delivered to customers and operators," says Aly Pinder, research vice president, Aftermarket Services Strategies, IDC. "Issue resolution is table stakes, but in a more competitive environment, the field service team has a great opportunity to enhance the customer's experience through value-add interactions at a point of need."

Download this excerpt to find out:

IDC’s opinion on the Field Service Management landscape
Advice for field service leaders and technology buyers
Why IFS have been positioned in the Leaders Category

Source:
IDC MarketScape Worldwide Field Service Management Applications 2023-2024 Vendor Assessment", By: Aly Pinder, December 2023, IDC # US49989523

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Disclaimer: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.